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Crypto

Digital Asset Users Gain Access to AFCA Dispute Service

Australian crypto users can now bring complaints to the Australian Financial Complaints Authority if their platform holds an AFSL. Investors should verify that their chosen exchange is an AFCA member to ensure free consumer protections.

What happened

AFCA expanded its independent dispute resolution service to cover consumers using digital assets, including cryptocurrency, stablecoins, and tokenised securities. This follows ASIC's INFO 225 guidance requiring digital asset firms offering financial products to hold an Australian Financial Services Licence and join AFCA. Participating firms include Swyftx, CoinJar, Coinbase Australia, BTC Markets, and Binance Australia.

Why it matters here

Historically, lack of regulatory clarity left Australian crypto investors without recourse when platform issues arose. Mandatory AFCA membership for licensed digital asset businesses creates institutional accountability and consumer oversight. While regulatory inclusion reduces operational opacity, investors must still check AFCA's public register, as non-licensed platforms offer no access to independent dispute resolution.

What to watch

Investors should check platform status using AFCA's search tool and track ASIC enforcement updates as licensing transition windows progress.

Source

afca.org.au

Also in this edition

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All Ordinaries

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AUD/USD

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RBA cash rate

4.60

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